Press Release: Rosewood Hotel Georgia staff highlight disparity at Canada’s #1 hotel

VANCOUVER – Staff at Canada’s top-rated hotel, Rosewood Hotel Georgia, held a boisterous demonstration yesterday in the heart of downtown Vancouver.  Nearly three hundred workers and supporters gathered outside the luxury hotel to protest working conditions that do not meet its five-star standard.  The hotel has been rated the #1 hotel in the country, with rooms priced at $550 a night and higher.

photo: Michael YC Tseng

“We provide a very high level of service at our hotel and have been consistently recognized for our quality.  We need jobs and wages that match the excellent service we provide to our guests every day,” said James Sugden, a cook at the Rosewood Hotel Georgia.

Hotel Georgia room attendants, cooks, servers, stewards, and other staff, represented by UNITE HERE Local 40, were joined by a large contingent of hotel workers from nearby downtown Vancouver hotels as well as community and labour supporters.  They called on the owner, Pacific Reach Properties, to raise the bar when it comes to treatment of workers, especially women, in their hotel and restaurant establishments.

In 2017, Pacific Reach Properties bought the Hotel Georgia, described by one publication as an “adult playground.”  Several female staff recently reported concerns about how the company handles harassment experienced by women on the job.  The Union has reached an agreement with hotel operator, Rosewood Hotels, who has committed to address specific concerns about discrimination and harassment in an effort to improve the working environment.  Terms of the settlement are confidential.

Hotel Georgia workers want industry-settings wages and job standards commensurate to the elevated level of service they are expected to provide.  Some staff report the need to work second or third jobs to make ends meet and the need for expanded access to medical benefits.  Other issues include the lack of supplies needed to perform their work and additional concerns about safety.  The Union is currently in contract bargaining with the company to provide the best standard in the city and pressing for further safety measures, such as panic buttons and bans on guests who sexually harass staff.

Rosewood Hotel Georgia is one of five downtown hotels currently in contract bargaining with UNITE HERE Local 40 this summer.  There are approximately 1,500 hotel workers represented in the five hotels.


For more information, contact: Michelle Travis, 778-960-9785, [email protected]

Vancouver hotel workers ratify new contract

Vancouver hotel workers last week ratified a four-year contract with the Greater Vancouver Hotel Employers Association, gaining improved pensions and benefits, higher pay, and reductions in housekeeping workload.

Scenes from a Showdown at the Hyatt

A surge of unionized room cleaners claiming their jobs are unnecessarily crippling sent a message to management.

Elected leaders support Hyatt housekeepers, join demonstration

A labour dispute at some of the city’s most-luxurious hotels has dragged on for over four months now.

Hotel workers steps up contract fight

Skip Hotel Room Cleaning? That’s Not ‘Green’ Says Union

Workers protest option given guests at luxury hotels, launch boycott of Vancouver Hyatt.

Toronto Hyatt workers strike at TIFF host hotel

Organizers of the Toronto International Film Festival have more than red carpets and galas to worry about as the host hotel deals with a labour dispute.

Hyatt Faces Strikes, Protests in Cities Across North America

Multi-city strikes at Hyatt properties in Los Angeles, Honolulu, Chicago, and Toronto this week represent a major escalation in a labor dispute involving Hyatt and its billionaire owners — the Pritzker Family — who have been the target of a number of major demonstrations in more than a dozen cities across North America this summer.